Maintaining and coordinating a large team in real-time can appear to be a relatively easy task. Legacy tools don’t offer the flexibility and purpose that success-oriented businesses require. That’s where Salesforce Field Service Lightning comes in the picture.
Field Service Lightning is a powerful and highly customizable set of features that offers efficient, intelligent, and personalized services from the mobile phone to the field on a single platform. It is the mobile solution part of the Salesforce Service Cloud that enables you to collaborate in real-time with or without an internet connection.
With Field Service Lightning, you can create and track work orders, appointments, resources, inventory, support, promotions, and more right from your smartphone.
As part of our continued effort and hard work to ensure users are getting the most out of their Salesforce Field Service Lightning (FSL) investments, Cloud Analogy, one of the world’s leading Salesforce development and consulting companies, has successfully hosted its webinar on Leveraging Salesforce Field Service Lightning – Admin Keynotes by Deepali Kulshrestha, the Senior Salesforce Consultant, and Rupali Dixit, the Salesforce Consultant.
The webinar was held on Wednesday, 13 November 2019, 8.30 PM IST/ 11 AM EDT/ 3:00 PM GMT
Watch this interactive & educational webinar to avail the most effective ways to how you can automate and modernize processes like routing, dispatch, and scheduling to allow your technicians to serve your customers adequately.
In this webinar, our Field Service Lightning experts discussed the most effective ways to how you can automate and modernize processes like routing, dispatch, and scheduling to allow your technicians to serve your customers adequately.
Watch the recorded webinar video here to learn about Field Service Lightning and how it is transforming the customer service industry. Explore the innovative ways on how to improve the first-visit resolution with a complete field service solution with Field Service Lightning.
By watching this webinar, you will learn:
- How Field Lightning Services assist field technicians to enhance customer performance and experience?
- How you can automate and modernize processes like routing, dispatch, and scheduling so that your technician can better serve customers?
- How Field Service Lightning smoothly and seamlessly integrates with Sales and Service?
It’s an exclusive webinar to explore about best-in-class mobile solution – Field Service Lightning you’ve been waiting for.
Benefits of Field Service Lightning:
- Allow for faster delivery and personalized on-site service to customers.
- Assist you to resolve field service calls faster.
- Manage Schedulers, dispatchers, and technicians & automate appointments Scheduling anywhere, anytime.
Click here to learn more about the Field Service Lightning.
About Deepali Kulshrestha
Deepali Kulshrestha, a certified Salesforce Advanced Administrator and Salesforce Developer and CSPO Certified at Cloud Analogy, is a successful name in the industry circles when it comes to the delivery of successful projects with end-to-end testing.
Over the years, she has also demonstrated great leadership qualities in Delivery Planning & Management, Resource & technology pool management, and driving end-to-end Business Process Excellence and Organizational Transformation. Deepali is the Women-In-Tech (WIT) leader, Faridabad Region of Salesforce apart from being an active leader in a wide range of other socio-economic activities and events.
About Rupali Dixit
Rupali Dixit, a Salesforce Administrator and Consultant at Cloud Analogy, aspires to achieve high career growth through a continuous process of learning to stay dynamic. A proven multi-task specialist, independent worker, and a team player, Rupali is adept at explaining highly complex data systems to a wide variety of audiences.