MuleSoft, the provider of the platform for building application networks, has announced pre-packaged connectors, new tools, and learning modules to empower everyone to easily and effortlessly compose connected customer experiences without writing even a single line of code.
MuleSoft enthusiasts can easily become Integration Trailblazers and connect different forms of data sources, irrespective of whether that data resides. They will also be able to leverage intelligent and automated data mapping powered by Einstein to accelerate integration and learn invaluable insights about the power of connectivity led by application programming interfaces (APIs). MuleSoft believes that learners with the best-in-class technology and right skills can then connect data from anywhere anytime to unleash the full potential of Salesforce Customer 360.
In MuleSoft’s latest Connectivity Benchmark Report, it was reported that organizations use 900 applications on an average and only 29 percent of these apps typically integrate or connect. For instance, most organizations store inventory data in ERP, customer and account data in CRM, pricing in CPQ, product information in a backend database, HR data in HCM solution, and a multitude of other platforms across the organization for reporting, collaboration, messaging, and more.
Unleashing The Power Of Salesforce Customer 360
New tools built on the Anypoint Platform of MuleSoft will facilitate users to integrate systems to further simplify integration, without writing a single line of code. Users, as part of this experience, can emphasize on creating and nurturing amazing experiences by reusing application programming interfaces instead of running and managing the integration.
MuleSoft Accelerator for Service Cloud empowers service agents with order status, history, and update data for resolving customer issues on a priority. Moreover, it offers integration templates for connecting Jira and ServiceNow into Service Cloud and create tickets from Service Cloud directly.
MuleSoft Accelerator for Commerce Cloud ensures consumers have up-to-date and accurate product data by integrating catalog and inventory data into Commerce Cloud directly.
Anypoint API Community Manager: Full lifecycle API management, chat, support case management, personalization, forums, and engagement analytics — all come together in an API Community Manager with a predefined purpose of cultivating digital ecosystems.
Accelerators: New MuleSoft Accelerators prove highly relevant and useful for codifying integration best practices and distilling them into pre-built integration templates that assist enterprises to deliver faster and connected customer experiences.
Flow Designer: Flow Designer, which is powered by the advanced capabilities of Salesforce Einstein, will help users create integrations and automate the otherwise-complicated business processes faster than ever before, without a single line of code. MuleSoft is democratizing integration by eliminating the complexities of managing logs, infrastructure, and servers through the Flow Designer so enterprises can easily unlock innovation while IT maintains control and security.
Skilling Up 100,000 Integration Trailblazers
Undoubtedly, Integration Trailblazers (Salesforce administrators, integration architects, developers, or professionals in a business function like operations or marketing) are digital champions. According to IDC estimates, 4.2 million jobs would be created by Salesforce and its ecosystem through 2024. Together with key alliances including Accenture and Deloitte, MuleSoft will commit to skill as many as 100,000 Integration Trailblazers over the next five years.