Salesforce, the world’s number 1 Customer Relationship Management (CRM) giant, has announced its Salesforce Care program with additional free solutions to help companies from every industry vertical stay connected to stakeholders through technology and resources of Salesforce.
To show its continued support in response to the coronavirus (COVID-19) pandemic, Salesforce announced the extension of its Salesforce Care solutions to guide and assist businesses to stay responsive and connected to their partners, customers, employees, and communities with information in real-time to increase safety and wellness. Recently, Salesforce launched the Salesforce Care solution for Healthcare Systems to provide technology access for emergency response teams.
The solutions can be deployed quickly and are available immediately. The newly added Salesforce Care solutions include:
Employee and Customer
Salesforce Care for Employee and Customer Support: A pre-configured employee help center, contact center, and customer service application for keeping employees and customers informed, and responding to inquiries fast.
Communities, Einstein Bots, and portals are included, empowering customers and employees to self-serve, and digital engagement tools guide agents to efficiently handle the increasing volume of questions received by them across channels such as SMS, WhatsApp, chat, and social media.
A Built-in feed with hot spot monitoring is provided by Salesforce Maps where outbreaks have occurred so customers can quickly overlay critical employee and customer data for making accurate, fast decisions.
The myTrailhead learning platform empowers enterprises to swiftly deliver digital content and critical COVID-19 related information to customers, partners, and employees. Enterprises can eliminate repetitive tasks and streamline work by unifying all of these internal and external coronavirus responses.
Salesforce Care for Social Community Engagement: Enterprises are empowered by access to Marketing Cloud Social Studio for monitoring COVID-19 conversations relevant to them and engaging with their extended communities on social channels to ensure they stay connected and informed.
Small Businesses
Tableau for Salesforce Care: Tableau will empower small businesses to make accurate, smart, quick, and data-driven decisions regarding their unique business challenges.
Salesforce Care for Small Business: Salesforce Essentials, the out-of-the-box CRM for small businesses, will be available to support all sales and customer service efforts of Salesforce’s small business customers.
Broader Ecosystem
Salesforce is providing free 24×7 support, guidance, and coaching with Salesforce experts to help customers successfully deploy and use Salesforce Care solutions.
The AppExchange COVID-19 Resource Center, a dedicated resource to support customer, employee, and community needs were recently launched by Salesforce during the COVID-19 crisis with apps built by partners and Salesforce Labs.
All Salesforce Care and accompanying support solutions will be made available free to both customers and non-customers for at least 90 days unless otherwise stated. Enterprises will have the option to purchase these solutions or discontinue the services after the 90-day free period.
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