CRM giant Salesforce has announced new research from IDC that estimates that the world’s number 1 customer relationship management (CRM) company and its partner ecosystem will create 5,48,000 new direct jobs and $67 billion in new business revenues from 2019 through 2024 in India.
Globally, the manufacturing sector leads the way when it comes to job creation with an estimated forecast of 765,800 new jobs by 2024. On the other hand, the finance sector leads globally in terms of new business revenues with $224 billion by 2024.
According to a report by IDC, the premier global market intelligence firm, there has been a 44 percent surge in AI specialist jobs while IoT-related jobs growing at 38 percent. This drive is primarily driven by cloud computing and prompting a surge in new technologies including social, mobile, AI, and IoT, which are creating new streams of jobs and revenue. The IDC estimates that approximately 50 percent of cloud computing software will be associated with digital transformation by 2024.
The IDC also estimates that Salesforce will drive the creation of 1,362,400 indirect jobs in India between 2019 and 2024 that are created by spreading in the general economy by the people who will fill the 548,000 direct jobs in the country.
Globally, the research shows:
- Financial Services industry will be creating 730,900 new jobs and gain $224 billion in new revenues by 2024.
- Retail industry will create 439,700 new jobs and gain $134.8 billion in new revenues by 2024.
- Communications and Media industry will create 473,800 jobs and gain $129.7 billion in new revenues by 2024.
- Manufacturing industry will create 765,800 jobs and gain $211.7 billion in new revenues by 2024.
- Government industry will create 254,400 new jobs and gain $64.7 billion in new revenues by 2024.
- Healthcare and Life Sciences industry will create 222,600 new jobs and $68.5 billion in new revenues by 2024.
Sunil Jose, Senior Vice President and Country Leader, Salesforce India, remarked India has an amazing opportunity to spearhead the next stage of development by identifying the comparable advantage across value chains and sectors while preparing for the bright future ahead of it. Jose added this would require investing in the right innovation frameworks, policy frameworks, and institutional partnerships.
Sarah Franklin, EVP and GM of Platform, Developers, and Trailhead at Salesforce, said the tech skills gap will become a critical roadblock for economic growth if we don’t empower everyone, irrespective of race, skill, or gender to skill up for the Fourth Industrial Revolution.