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How To Integrate Shopify With Zoho CRM

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Ever wonder how companies seamlessly coordinate their sales, marketing, and customer support functions across different industries, including healthcare, insurance, and retail?

The secret lies in leveraging powerful CRM systems like Zoho CRM, which offer robust customization and automation capabilities. Integrating Zoho CRM with e-commerce platforms like Shopify can boost these capabilities, helping businesses streamline operations and enhance customer satisfaction.

In this blog post, we explore how to integrate Shopify with Zoho CRM using Zapier, a tool that simplifies automation between different web applications.

Table of Contents 

  • Introducing Shopify 
  • Introduction To Zoho CRM
  • What is Zapier?
  • Integrate Zoho CRM with Shopify using Zapier

Introducing Shopify

Shopify is a comprehensive &reliable e-commerce platform that simplifies the process of launching and operating an online store. Whether selling products online, through social media, or in person, Shopify provides the tools and infrastructure needed to manage sales channels effectively.

Key Features of Shopify

  • Versatility: Sell anywhere, anytime—online, in person, or via social media.
  • Accessibility: Cloud-based architecture ensures seamless operation across all devices.
  • Integration: Streamlines inventory, product management, payments, and more into a single platform.

Subscription Plans Offered by Shopify

Shopify offers various subscription tiers, from basic plans suitable for startups to advanced plans that cater to high-volume businesses. Each plan provides access to essential features like inventory management, payment gateways, and customer support tools.

Introduction To Zoho CRM

Zoho CRM is a cloud-based platform that facilitates effective sales, marketing, and support management. It offers tools for capturing leads, nurturing them through sales stages, and maintaining customer relationships post-sale.

Sales automation, email marketing, and analytics features provide businesses with the tools to refine forecasting, engage customers more effectively, and promote overall growth.

What is Zapier? 

Zapier serves as a bridge between various web applications, automating workflows without the need for complex coding. It connects apps to perform actions automatically based on triggers, enhancing operational efficiency across your business.

By creating “Zaps,” users can establish workflows that trigger actions across different apps, streamlining processes and improving efficiency.

How Does Zapier Work? 

Zapier operates on a simple trigger-action principle. Users define a trigger event, such as a new order in Shopify, and specify one or more actions to occur automatically in response, such as updating customer details in Zoho CRM. This automation removes the need for manual data entry and minimizes the risk of errors.

Why Integrate Zoho CRM with Shopify?

Integrating Zoho CRM with Shopify via Zapier offers several advantages:

  • Streamlined Data Management: Automatically sync customer information, orders, and inventory updates between Shopify and Zoho CRM.
  • Enhanced Customer Insights: Achieve a holistic view of customer interactions and sales pipeline, refining marketing and support approaches.
  • Efficiency and Productivity: Automate routine tasks like lead capture and order processing, allowing teams to focus on strategic initiatives.

Steps To Integrate Shopify With Zoho CRM Using Zapier

Step 1: In your Zapier account, click the Create Zap Button, Select Zoho CRM as the Trigger, Select Event, and then click Continue.

Step 2: Connect the Zoho account and then click on continue.

Step 3: Now test the action by clicking Test Trigger to trigger the Contact record from Zoho CRM and Click Continue.

Step 4: Go to action, Search Shopify from the search bar, and select It.

Step 5: Choose Event, Click the Continue Button, and Select a Shopify account.

Step 6: Go to actions. Map the Contact Fields in the Action section to sync the data in Shopify from Zoho CRM and Click on Continue.

Step 7: Click on test action to test the Action from Zoho CRM.

Step 8: Go to the Shopify account and Verify that the Customer record is Created in Shopify. 

Step 9: After Completing the action, turn on the Zap and Publish it.


Integrating Zoho CRM with Shopify through Zapier empowers businesses to unlock operational efficiencies, enhance customer relationships, and drive growth. By automating data synchronization and workflow management, businesses can streamline their e-commerce operations while focusing on delivering exceptional customer experiences. 

Whether you’re a startup or an established enterprise, leveraging this integration ensures you stay competitive in today’s dynamic marketplace. Moreover, it maximizes the value of Zoho CRM and Shopify to propel your business forward.

Are you ready to elevate your business to new heights with our comprehensive packages? As a leading Salesforce consulting company, we specialize in delivering tailored solutions encompassing website development, Zoho CRM Consultancy services, HubSpot consulting packages, CRM management services, and robust digital marketing packages. 

Experience seamless integration, enhanced efficiency, and accelerated growth with our holistic approach to cloud-based solutions. Reach out to us today to schedule a free consultation to discover how we can revolutionize your business operations in countless ways. Don’t keep waiting—empower your business with cutting-edge technology and personalized support from Cloud Analogy, your trusted Salesforce Consulting Partner. 


Nitish Bhardwaj

Salesforce Principal Consultant | Chief Information Officer
An experienced professional with 5+ years of experience in consulting on and delivering Salesforce projects for mid size, large and very large customers.

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