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How To Integrate Twilio with Salesforce

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It’s no wonder that effective communication is crucial for a business to succeed and maximize its ROI. That’s where the integration of Twilio with Salesforce emerges as a powerhouse combination for companies aiming to stand out. With the help of the best Salesforce Integration Partner, such as Cloud Analogy, this powerful duo transforms how businesses communicate with customers, automates workflows, and enhances productivity.

Organizations can create a future-ready setup that turns customer interactions into personalized and meaningful experiences by combining Salesforce’s offerings with Twilio’s communication prowess. To help you unlock the full potential of unified and effective communication, this blog explores the process of integrating Twilio with Salesforce, highlighting the benefits and features that come with this ultimate collaboration.

Salesforce & Twilio Overview

Salesforce is the world’s leading CRM platform. It empowers businesses to manage customer relationships, streamline processes, and boost productivity. Salesforce provides a centralized sales, marketing, customer service, and analytics hub. 

With built-in applications for various departments and accessible APIs, Salesforce facilitates seamless data management and migration, making it a cornerstone for efficient customer relationship management.

Conversely, Twilio is an incredible cloud communications platform that enables developers to integrate messaging, voice, and video capabilities into applications. This enhances real-time communication for improved customer engagement and operational efficiency. 

Twilio’s cloud-based software revolutionizes telecom by offering effective communication solutions. Moreover, Twilio APIs allow developers to create reports and integrate with other platforms, while its standout feature enables personalized services through diverse communication channels.

Why Integrate Salesforce with Twilio?

1. Seamless Communication: Salesforce integration streamlines calls and messages, promoting time savings and centralized communication history.

2. Enhanced Customer Engagement: Twilio automates workflows, ensuring personalized customer interactions through preferred channels.

3. Automated Workflows: Integration facilitates automated workflows triggered by specific events, improving efficiency.

4. 360-Degree Customer View: Salesforce consolidates data, aiding informed decisions and personalized services.

5. Increased Productivity: Salesforce tools streamline tasks, enhancing efficiency and productivity.

6. Scalability and Flexibility: Adaptable integration supports changing needs, incorporating new features seamlessly.

7. Improved Reporting and Analytics: Centralized data in Salesforce enhances insights, tracking trends, and effectiveness.

Salesforce & Twilio Integration

Steps to Integrate Twilio with Salesforce:To integrate Twilio with Salesforce, you must have both a Salesforce and a Twilio account.

Step 1: Navigate to your Salesforce profile. In your Salesforce environment, click Setup and download Twilio from AppExchange.

  • Open AppExchange. Search for Twilio and Install it by clicking on Get it now.

  • Now, click Go to the site to install it on the website & you will be redirected to the Twilio website. There, click on Get the App.

  • Now, it will ask you to start the free trial. Fill out all the required information and click on Get the app.

  • After clicking on Get the app, you will be asked whether you want to install it in a sandbox or production environment. Choose accordingly, and you will be redirected to

Select for whom you want to install the app and agree to all the requirements.

The app will take some time to install. Once it is installed, you will receive the mail.

Step 2: Go to Setup, search for Twilio in the App Launcher, and open it.

Step 3: On the Twilio configuration page, create your Twilio account if you have not otherwise logged into your Twilio account.

After logging into your Twilio account, you can see the Account SID and Auth token on the Twilio account. Copy it from there and paste it on the Twilio configuration page on Salesforce. And validate the credentials.

Your Twilio account is successfully connected with a Salesforce account.

Step 4: Now, you need to select the message service accordingly from the drop-down. And if no message service is provided, you must create a new one from your Twilio Account.

Again, click on Validate Credentials.

Now, it will ask to upgrade your Twilio account as pricing is needed for Twilio Salesforce.

The integration of Twilio with Salesforce has been completed successfully, but the further processing of sending the message can’t be done due to pricing.


If you want to boost your business communication strategies, consider integrating Twilio with Salesforce. This powerful combination can help you streamline processes, increase efficiency, and foster stronger customer relationships, ultimately driving your overall success.

Ready to elevate your business with seamless Salesforce integration with third-party apps? Contact Cloud Analogy, a trusted Salesforce integration partner with a team of experts who can help you with all your CRM needs. Whether you need help with Twilio integration or any third-party app integration, they can provide the best solutions tailored to your business needs. Choose the best-in-class Salesforce integration company today!


Akshay Dhiman

Chief Technical Officer
Akshay Dhiman, the CTO of Cloud Analogy, has been a standout and successful Salesforce Platform Developer for years. He has a rich experience in Salesforce Integration, JavaScript, APEX, VisualForce, Sites, Batch Processing, Lightning, PHP, C++, Java, NodeJs, ReactJs, Angular 8, GraphQL, React Native, Web Technology, and jQuery.

Hire the best Salesforce Development Company. Choose certified Salesforce Developers from Cloud Analogy now.

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